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1. In line with other professional providers, the full fee for any service will be charged for cancellation of an appointment - for any reason - at less than 48 hours notice. This is a full condition of booking an appointment, which is a contract for the provision of hypnotherapy services. Where appointments are changed or cancelled at short notice the appointment slot is wasted as your therapist’s preparation, time and facilities will have been reserved for you and cannot be re-booked.
2. Where an appointment is missed with less than 48 hours notice but re-booked by the client concerned the new appointment will be confirmed on receipt of the full fee for that service in advance. In this case no charge for the missed appointment will be made. Where this new appointment is again missed the same applies as 1. above. Session appointment changes will be made free of charge provided that at least the 48 hours notice is given.
3. Cancellation invoices are payable within 7 days. Where they remain unpaid beyond this point collection fees may become payable in addition.